Support
Super Fast VPN – Support
Get help with Super Fast VPN – Private Proxy for iPhone and iPad. Most questions are answered below. If you need a human, our team responds within 24 hours.
Email Support
For account, subscription, or technical issues. We reply within 24 hours.
support@14teknoloji.comDeveloper Information
- App
- Super Fast VPN – Private Proxy (iOS)
- Developer
- 14 Teknoloji Anonim Şirketi
- Country
- Türkiye
- Website
- vpn.14teknoloji.com
- Support email
- support@14teknoloji.com
- App Store
- View on the App Store
Frequently asked questions
I can't connect to the VPN. What should I do?
First, make sure your internet connection works without the VPN. Then try selecting a different server location and tapping Connect again. If it still fails, toggle Airplane Mode on and off, or delete and reinstall the app to refresh the VPN profile. Still stuck? Email us at support@14teknoloji.com and we will help you directly.
Why does the app ask permission to add a VPN configuration?
This is a standard iOS requirement. Every VPN app on iPhone must install a VPN profile before it can encrypt your traffic, and iOS always asks for your explicit consent first. The profile only routes traffic when you tap Connect, and you can remove it anytime in Settings → General → VPN & Device Management.
How do I cancel my subscription?
Subscriptions are billed and managed by Apple, not inside the app. Open Settings on your iPhone → tap your name (Apple ID) → Subscriptions → Super Fast VPN → Cancel Subscription. Your plan stays active until the end of the current billing period.
How do I restore my purchases?
If you reinstalled the app or switched to a new iPhone, open the app and tap Restore Purchases on the subscription screen. Make sure you are signed in with the same Apple ID you used for the original purchase.
How do I request a refund?
All payments are processed by Apple, so refunds are handled by Apple as well. Visit reportaproblem.apple.com, sign in with your Apple ID, find Super Fast VPN, and choose Request a refund. We are happy to assist if you need help with the process.
Do you keep logs of my traffic or activity?
No. We do not log, store, or share your browsing history, DNS queries, IP addresses, or connection metadata. The only data we receive is an anonymous subscription receipt from Apple and optional anonymized crash diagnostics. Full details are in our Privacy Policy.
How do I delete my account or my data?
Super Fast VPN does not require an account — no registration, no email, no password. Your subscription is tied to your Apple ID and managed by Apple. Because we keep no activity logs, there is no VPN usage data to delete. If you have emailed our support team and want that correspondence removed, contact support@14teknoloji.com and we will delete it.
Managing your subscription
All subscriptions are billed and managed by Apple through your Apple ID — cancellation is not done inside the app. To view, change, or cancel:
- Open Settings on your iPhone
- Tap your name at the top
- Tap Subscriptions
- Select Super Fast VPN
For refund requests, visit reportaproblem.apple.com.